What is the primary goal of contacting self-pay patients?

The primary goal of contacting self-pay patients is to obtain coverage within the first three months. This approach is crucial because early communication can help identify patients who may be eligible for government programs, financial assistance, or other insurance options that can cover their medical expenses. By addressing their status promptly, healthcare providers aim to secure reimbursement and reduce the likelihood of bad debts, ensuring patients receive necessary care while also improving the financial viability of the practice. Taking swift action during this initial period is essential to increasing the chances that self-pay patients will either enroll in coverage or arrange payment plans that make care more affordable and accessible.

While offering discounts, evaluating payment histories, and informing patients about new services are valuable strategies in managing patient relationships and payments, they do not directly address the critical need to convert self-pay patients to insured or covered status as effectively as ensuring coverage within those essential first three months.