What does CPI stand for in the context of patient interactions?

In the context of patient interactions, CPI stands for Commercial Patient Interactions. This term encompasses the various ways in which healthcare providers or organizations engage with patients from a commercial perspective. It includes interactions that focus on the business aspects of patient care, such as marketing, patient service discussions, and financial transactions. Understanding CPI is essential for improving patient experience and ensuring that businesses within the healthcare sector meet the needs and expectations of their patients effectively. This focus on commercial interactions highlights the importance of treating patients not just as recipients of healthcare but also as customers requiring thoughtful engagement and communication.